OneHop Internet Services
Terms and Agreements
Posted: 02/14/2002
Last Updated: 09/19/2008

You the Customer of OneHop Internet Services are bound to these terms and agreements with OneHop Internet Services starting on the first day of your account creation and continue to be bound until the day of cancellation AND your balance is $0.00. It is your responsibility to monitor these terms and agreements as they may change at any time. These terms and agreements can be viewed 365 days, 24 hours per day at http://onehop.com/terms

We agree to provide you with those services set forth at the time of signup and you agree to abide by the restrictions made below. In the event of any violation of the below terms and conditions of using our service, we reserve the right to suspend or terminate your account immediately, without notice. If you do not wish to be bound by the below terms and conditions of using our service, then you may not access the service.

Warranty Disclaimer

No warranty's are made regarding the service. We do not guarantee that the service will be uninterrupted or error free. We exercise no control whatsoever over the content of information that is passed through our system. The service is provided on an "as is" basis.

Responsibility of Use

User shall assume all responsibility for all content distributed, accessed, or viewed while connected to our service. Under no circumstance shall we be held liable for your actions while you are using the service. In the event of a court order, we may provide any and all information that they request of us to them.

Limitation of Liability

Under no circumstances shall we, our agents, our providers, or employees be liable for any damages, which result in any way from user's use or inability to use the service or any part thereof. This includes all direct and indirect damages, special, punitive or consequential damages that may result from busy signals, errors, delays in the service, deletion of files, viruses, theft, or alteration of a user's computer. In the event that we are found liable under any circumstance under the terms of this agreement, our liability shall be limited to the unused balance of user's subscription payment pro-rated to reflect the current term.

Age Limit

User represents to us that he or she is 18 years of age or older. User understands that certain materials available from Service provided under the terms of this Agreement may not be suitable for individuals under the age of 18.

Sexually Explicit Materials

User understands that the Internet contains unedited materials some of which are sexually explicit or may be offensive. User accesses such materials at his or her own risk. We have no control over and accept no responsibility whatsoever for such materials.

Restrictions of Use

User understands that the following restrictions are applied to the service:

User May Not:

• Send SPAM, or bulk email when dialed into the network.
• Post offensive, threatening, or SPAM, when using the newsgroups.
• Use their personal FTP site for business sites.
• Post or transmit viruses or any harmful component to others.
• Transmit anything that is protected by copyright without permission.
• Attempt to violate the security of any computer network
• Engage in any illegal activity.

Dialup Restrictions

User agrees to allow provider to force a 10 minute idle timeout and 5 hour maximum session on their dial-up account. Attempts to defeat the idle timer using a ping bot or system tool, or the use of a redialer to automatically reconnect once disconnected is prohibited. Inactivity is defined as less than 500 bytes of data transferred between User's modem and the service.

User understands that unlimited service does not mean dedicated service. Dedicated service shall be defined as an average of more than 15 channel hours a day, based on a 30 day calendar month usage report. User may be blocked and forced to upgrade to continue service if their unlimited account is used as a dedicated connection.

User understands that some services may be offered as limited. Once the user has reached their limit, they shall not have access to the internet until the 1st of the next month. User will not be given and may not purchase more than one limited account in an attempt to get unlimited access on a limited service. If user wants unlimited, they must purchase an unlimited account.

The right to use the Service is not transferable. Accounts are for User's use only. User shall be responsible for the confidentiality of User's password. Loaning User's account to others, connecting a system used by multiple persons, group use of user log-ins, and consuming more than one modem line are explicitly prohibited. If User has multiple accounts, then User shall be limited to one log-in session per system account at any time.

Email Restrictions

• User agrees that Port 25 (SMTP) is blocked for all outgoing mail servers except our own.
• User may not send to more than 25 recipients at a time.
• User may not send more than 100 emails per hour period.
• User may not send from an email address that is not their own.
• User may not send an email that is over 10 MB in size.
• User may not forge message headers to hide the origin of their email.
• Provider may block certain attachment types used in transmitting viruses.
• Email is kept on the server for only 60 days.

Hosting Restrictions

• User may not run any daemons on the server.
• User may not run any program that sends out bulk email through the hosting server.
• User may not run any formmail.pl program earlier than version 1.92

  Although we advertise unlimited bandwidth, we reserve the right to inform you that you must transfer your website if an excessive amount of bandwidth is being used. User may not purchase more than 1 hosting package and link them together in an attempt to get around our bandwidth or website size restrictions. We currently do not allow websites that exceed 15 GB of bandwidth per month to host on our servers. If the request is not met within 5 days, we do reserve the right to remove the website from our system.

  You agree not to post any of the following restricted contents: Illegal, Abusive or Unethical Activities include, but are not limited to, pornography, obscenity, nudity, violations of privacy, hacking, computer virus, gambling, or promotion of gambling, and any harassing or harmful materials or uses, as determined by us. You agree to indemnify and hold us harmless from any claim resulting from your publications or use of Illegal, Abusive or Unethical materials.

  We reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole and absolute discretion, are unacceptable, undesirable, or in violation of this Agreement.

Right to Cancel

We reserve the right to cancel Service for any reason without prior notice. In the event that a user's service is cancelled for a reason outside of this TOS, we will refund the user the unused portion of that month's service at the time of cancellation.

System Backups

We do not and will not perform system backups on any User's E-mail account(s). We shall not be held responsible for any lost E-mail data, email attachments, or any E-mail message contents, regardless of the reasoning for data loss or system causes. Except as otherwise set forth herein, we will not provide historical data, to any party for any reason, regarding any system or Internet activity.

Although we do perform system backups on hosting content, we shall not be held responsible for any lost web data, web files, or any website contents, regardless of the reasoning for data loss or system causes. User should always keep their own backup of their website. Except as otherwise set forth herein, We will not provide historical data, to any party for any reason, regarding any system or Internet activity.

We do not perform backups on the MySQL databases. We shall not be held responsible for any lost data. User should always keep their own backup of their database content.

No Confidentiality

Information transmitted through us and through the Internet in general is not confidential. We can not and shall not guarantee privacy or protection of any User. We reserve the right to monitor any User's transmissions when deemed necessary for providing proper service and/or to protect the rights and property of our company.

Privacy Policy

Our privacy policy is located at http://onehop.com/information/privacy.php.

Billing Policies

1. All invoices are generated on the 1st of each month and are due on the 1st of each month. All payments not paid by the 10th of each month are considered LATE. Any payment not received by the 10th day of the month, you will incur a $2.00 late fee.
2. If payment is made with AUTOPAY, no late fees will ever be incurred unless the credit card or checking/savings account is declined. At which time, we will make 3 attempts in contacting you with records we have on file for you. It is your responsibility to maintain open communications with us if you have any changes to your address, name, email address, or phone number. The information we have on you is printed on your monthly invoice. If any information is incorrect, please email us with the correct information.
3. When canceling your account, you must notify us before the next invoice date (All invoices are generated on the 1st of each month). You will get a disconnect reference number when disconnecting from OneHop. KEEP THIS NUMBER!
   • If no notice of cancellation has been made, your account will renew on the 1st day of the following month (Month to month accounts).
   • *CONTRACT USERS* If no notice of cancellation has been made before the end of your contract, on the 1st day of the month following your full contract term, a NEW 1 year contract takes effect.
   • Refunds for unused accounts are good for only the current month. Meaning, if you cancel in January and it is now May, and you are requesting January through May for a refund, May is the only month available for a refund.
   • Non-Refundable fees include:
     • Setup fees
     • Late fees
     • Excessive usage fees
     • Bank fees (ex: NSF, Overdraft, etc.)
4. Credit Card or Checking Account Disputes - Any credit card disputes you may have must go through OneHop Internet Service's Management. Our policy for refunds are as follow:
   • Your Credit Card company or Bank will get a copy of these terms and agreements. Our payment processor company has already reviewed and approved our policies.
   • All approved refunds will be credited back to the original credit card or bank account number. Process time may take up to 15 business days to complete.
   • If a charge is disputed with your credit card company, an investigation will be launched to verify the validity of the dispute. Should we find service usages during the disputed time frame, you will have 10 days to post a payment to us. If no payment is posted, OneHop Internet Services will seek legal action.
5. Declined Payments - If at any time OneHop Internet Services has a declined credit card or ACH (checking account), we reserve the right to suspend and or cancel your account at any time and seek legal action should the need arise. There may be additional service fees incurred due to declined credit card and/or check payments. * ANY CHECKS RETURNED FOR NSF OVER THE AMOUNT OF $300.00 IS A FELONY AND *WILL* RESULT IN LEGAL ACTION IMMEDIATELY.
6. If the address we have on file does not match the address your credit card company or bank has on file, this will result in additional fees added to your account. It is important that you supply us with the correct address that matches the address of your credit card company or bank at all times. These fees will be NON REFUNDABLE and continue to be charged until the correct information is given to us.
7. If a balance is owed to OneHop Internet Services we reserve the right for suspending and/or canceling your account and/or legal action if necessary. Any expense will be added to what you owe.
8. Your account may be suspended on the 25th day of the month if you have failed to make a payment. Your account will be terminated on the last day of the month if balance isn't paid in full or other arrangements are made with OneHop Internet Services. To re-activate your account, a $10 setup fee will be required. You must be paid up in full before your account will be re-activated. If your account is terminated, all email on our servers will also be deleted.
9. If a balance is owed to OneHop Internet Services upon termination of service and a valid credit card or a valid banking account number is on file, all balances will be charged to your credit card to bring all balances to a $0.00 state. Please refer to items 3 & 4 concerning disputes.
10. Your CREDIT CARD / Bank STATEMENT - Your statement will show OneHop Internet Services.
11. Unless you signed up for our 1 year contractual plan, your month to month rate plan automatically renews each month unless you contact us for canceling of service. Canceling dates are not prorated. All accounts terminate on the last day of the month when cancellation is requested.
12. Due to new credit card regulations, if your credit card or debt card payment is declined, YOUR BANK will still hold the amount of funds for the total of the transaction. These held funds will show a "PENDING" status with your bank. OneHop Internet Services can NOT reverse this, nor can your bank. These are regulations set forth by VISA and MasterCard. We process credit cards every 5 days. There may be times you will see multi transactions "PENDING" on your online bank statement. Depending on your bank's policies, these pending transactions may appear for as long as 15 business days. Please note: If a transaction is declined for ANY reason, the funds are being held by your bank. We have not been paid. We only get paid if a transaction is successful.

 

Failure to Comply With Terms and Conditions

We may deny User access to all or part of the Service without notice if User engages in any conduct or activities that we in our sole discretion believes violates any of the terms and conditions in this Agreement. If we deny User access to the Service because of such a violation, User shall not have the right (1) to access through us any materials stored on the Internet, (2) to obtain any credit(s) otherwise due to User, and such credit(s) shall be forfeited, (3) to access third party services, merchandise or information on the Internet through us, and we shall have no responsibility to notify any third-party providers of services, merchandise or information nor any responsibility for any consequences resulting from lack of notification.

Miscellaneous

In the event that any portion of this Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties and the remainder of the provisions shall remain in full force and effect.

Our failure to insist upon or enforce strict performance of any provisions of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between parties nor trade practice shall act to modify any provision of this Agreement.

We may modify this Agreement from time to time by placing a notice of such modification on our website, and User's continued use of the Service following notice of such modification shall be deemed to be User's acceptance of any such modification. It is User's responsibility to check this online area regularly to determine whether this Agreement has been modified. If User does not agree to any modification of this Agreement, User must immediately stop using the Service.

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida without regard to its conflicts of law provisions. Any cause of action User may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred.

We shall not be liable or deemed to be in default for any delay or failure in performance under this Agreement or interruption of service resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, war, riots, civil disturbances, insurrections, accidents, dire, explosions, earthquakes, floods, the elements, strikes, labor disputes, shortages of suitable parts, materials, labor or transportation or any cause beyond our reasonable control.

Venue for litigation of any dispute, controversy, or claim arising out of, in connection with, or in relation to this Agreement, or the breach thereof, naming us as the defendant, shall be proper only in a venue determined by us.

In any action between us and User to enforce any of the terms of this Agreement, We shall be entitled to recover expenses, including reasonable attorney's fees.

This Agreement constitutes the entire agreement between User and us with respect to the Service.